Improve Service Quality and Reduce Costs

Triangle consultants are here to help you rapidly deploy step-level improvements in the maturity and delivery capability of your IT organisation.
Using our four-step delivery plan (review, recommend, implement, embed) we can help you improve any element of your IT governance framework or service delivery capability.

These are just some of the goals that our wide range of delivery capabilities can help your organisation to achieve:

  • A more efficient Service Desk benefiting from centralised knowledge processing and call-management, formalised operational process governance, and greater visibility of pinch points through enhanced quantitative and qualitative metrics.
  • A holistic breakdown of the risks, both operational and strategic, that are impacting or may impact your IT organisation. Assessed for likely impact, both operationally and commercially, and prioritised accordingly, you will have all the data necessary to formulate a strategic roadmap designed to protect the business and provide a foundation for future growth.
  • Full IT compliance with Sarbanes Oxley legislation, including all relevant Service Management processes, Information Security, Physical Security, and associated evidencing. A robust and repeatable framework designed to facilitate the efficient and accurate completion of all future audits. The ability to grown and adapt whilst remaining compliant.
  • A delivery organisation comprising of the right mix of FTE staff, co-sourced resource, and fully managed services, strategically tailored to your business to ensure a correct fit culturally, commercially, and technically, and that is fully aligned to the business strategy.

More than you are looking for? No problem, we are just as happy to provide shorter-term engagements offering point solutions for specific areas of your business, for example:

  • Set up a small IT support function to manage daily operations
  • Reduce Incident call volumes and resolution times
  • Implement a Change Management process
  • Design and implement an email service
  • Outsource or insource a service or section of your delivery capability

Our broad set of capabilities ensures we can meet the majority of requirements.